Vitality Wellness Days

Email Clint or Ashleigh to book for the following dates:

Westlake Virgin Active:

23 June, 21 Jul, 18Aug, 15 Sep,

13 Oct, 10 Nov, 8 Dec, 15 Dec

08h00 - 12h30

Discovery Consulting Services

No confirmed dates

08h00 - 16h00
85 Klipfontein Road

Discovery Store
The Point, 76 Regent Rd, Sea Point
021 527 1073

Cost:  R375.00

To book for our bio and nurse, email Clint at: steenberg@thebiokineticist.co.za
If you would like to see our dietician, email: ashleigh.smithrd@gmail.com

First Aid Courses

To book for the First Aid courses, email Kerry at: kerry@educarecape.co.za

Wednesday 16 November

Discovery Contact Numbers

Discovery Insure

Servicing and claims:
0860 751 751

Mon-Fri 8am-6pm
Sat 8am-12pm

Vitality

Queries:

0860 99 88 77

When Overseas:

+27 11 529 6006

Life

Claim:
0860 103 905

Overseas:
011 529 2888

Help:
0860 0054 33

Invest

Help(queries):
0960 675 777

Mon-Thur 8am-5pm,
Fri 8am-4pm

When Overseas:
011 529 2888

Card

Help (queries):
0860 112 273

Mon-Fri 7am-6pm,
Sat 7:30am-2:30pm

When overseas:
011 529 2888

Lost or stolen cards:
0860 110 132
011 283 8084 (All hours)

Health

Emergency:
0860 999 911

International emergencies:
011 541 1222

Call centre:
0860 99 88 77

Mon, Tue, Thur 8am-5pm,
Wed 9am-5pm,
Fri 8am-4pm

Fraud line

0800 004 500

Toll free:
0800 007 788

International:
031 508 6444

How to

A guide to Discovery

…Make a claim for Medical expenses

  1. Have copy of Doc’s bills and payment receipts
  2. Email: scan and email claim to claims@discovery.co.za
  3. Claims-drop-off-boxes: post claim in Discovery Claims box in most pharmacies, medical practices and Virgin Active and Planet Fitness gyms

NB:

  • Claims must be submitted within 4 months
  • Make sure your membership number, healthcare professional’s details and practice number are clear
  • Submit a detailed claim – not just a receipt (include the invoice and receipt of payment)

…Make a GAP claim

  1. Download claim form from our website
  2. Complete the form (include ID and policy number), attach a copy of the doctor’s bill stating the outstanding amounts, and a copy of the medical aid statement detailing what has been paid and what is outstanding
  3. Email to the GAP provider – details on the form

NB! GAP claims can only be made on in hospital bills!

…Get a Discovery Health membership certificate

1. Go to Discovery Website www.discovery.co.za
2. Login
3. Click on Health Tab
4. Select “I need a document”
5. Choose the required document
6. Select year
7. Fill in delivery destination
8. Send

…Obtain a tax certificate

HEALTH

1. Go to Discovery Website www.discovery.co.za
2. Login
3. Click on Health Tab
4. Select “I need a document”
5. Choose the required document
6. Select year
7. Fill in delivery destination
8. Send

…Obtain a tax certificate

INVEST

1. Go to www.discovery.co.za
2. Login
3. Click on Invest tab
4. Click on Tax certificates
5. Select year
6. Fill in delivery destination
7. Click on send

…Make an Insure Claim

  1. Call 0860 751 751 to initiate the claim process, then follow their instructions re: documents needed
  2. In an emergency situation call 0860 999 911
  3. If you have the smart phone claim’s app , take photos of accident scene, capture details of other driver and witness, and send to initiate claim process

…Change Banking details

If personal bank account

1. Phone 0860 99 77 88 for Health (0860 751 751 for Insure) and follow voice prompts to the correct option – you can only change banking telephonically if you are the main member and if it’s your own banking details. To make changes to banking details for Life or Invest, you have to go through your Broker.

…Change Banking details

If you want broker’s office to make the changes

  1. Collect the following supporting docs : proof of banking (either a bank statement or letter from bank, not older than 3 months); copy of ID doc of main member and accountholder if different; if account holder is company, we will require their instruction on a Company letterhead, together with a copy of the authorised signatory’s ID
  2. Complete and sign the relevant change of banking forms
  3. Broker’s office will then send all paperwork to relevant department
  4. Await confirmation and then check your relevant bank statements for the next month to ensure it’s all correct

…Request an International Travel Medical Cover Letter

  1. Call 0860 99 8877 and ask them to email it to you
  2. Website: Login to your profile, Hover over Health, Find 'what we cover', Select 'Travel Medical Insurance', Select your Destination,  Click on 'Request letter'.

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